michael mcqueen

While significantly changing your business in the face of crisis can open up opportunities for maintaining momentum, business leaders must tread carefully.

‘Getting back to basics’ is a critical first step to take when crisis hits.This can be done by examining two crucial elements in your organisation DNA.

In the existing world of power and politics, the story of David and Goliath has never really rung true. Aside from the odd revolutionary. Until now.

If you had told workers centuries ago that the average person’s ‘work’ would be conducted from what we call a ‘laptop’, they would not have believed you.

Although many are familiar with a Fixed and a Growth Mindset, I often find that the terms are used with little understanding of what they represent.

For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.

The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever.

“The electric light did not come from the continuous improvement of candles.” There came a point where incremental innovation was no longer going to cut it.

Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences are immediately recognised.

Over the last forty years or so, school leavers have been encouraged toward university education. But this bias has got to change…


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